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Shopping help FAQ

Q: Do you ship worldwide?

A: Yes, we ship worldwide.

 Q: How much is shipping cost?

A: It depends on weight and geografic location. You will see the shipping costs before checking out from shopping cart.

 Q: Are the prices in the webshop including tax?

A: Yes they are. When you login from a country outside the European Union prices are shown without taxes.

Q: Can I buy without Finnish tax?

A: Customers outside European Union buy without Finnish tax 24 %, and declare their import duties in their home country. Companies within EU with a valid VAT number buy can with VAT 0%. The VAT number needs to pass the verification here: http://ec.europa.eu/taxation_customs/vies/?locale=en

Q: How long is the shipping time for a delivery?

A: Within Europe the shipping time is normally 3-5 office days depending on shipping method. To the USA and Asia the shipping time depends on the shipping method but approximately 1-2 weeks. You will get an e-mail with the tracking number where you can follow your parcel.

Q: Can I add/change items after an order is placed.

A: It is possible, we usually process and ship the same day.

Q: Are the items in your webshop in stock?

A: Yes, they are unless stated "out of stock". But we can not be sure they are 100% up to date all the time.

Q: Can I become your distributor?

A: Yes. By sending us an email and telling us about your thoughts. We are building a distributors network.

Q: Can there be problems with the products in the customs?

A: You need to know the legislation in your own country. Within the European Union the parcels do not pass through customs.

Q: I have products I want to sell. Are you interested?

A: Yes, we are interested in products that fit our range. Consider we do not pay retail prices, but distributors prices.

Q: What languages do you speak?

A: We speak Finnish, Swedish, Norwegian, Danish, English and Russian languages. You can also contact us in German, Spanish, Italian and French.

Q: Can you ship chemicals abroad?

A: Some chemicals we can ship within Scandinavia and Europe. For example leather dye can be shiped with DPD.

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